Frequently Asked Questions

Do you offer free shipping?

Yes. Illumira offers free standard shipping to destinations available at checkout, with no minimum order value.

How long does it take to process an order?

Orders are prepared within 1–3 business days after payment is confirmed. This is separate from shipping time.

How long does delivery take?

After dispatch, estimated shipping takes 5–8 business days to the United States and 7–14 business days to other destinations. These are estimates and may change because of customs or carrier delays.

Do you ship internationally?

Yes. You can confirm whether we deliver to your address by entering it at checkout.

Will I receive a tracking number?

If tracking is available for your shipment, we will email the details after dispatch. Tracking updates may not appear immediately.

Are duties and import taxes included?

Free shipping covers the shipping charge. Depending on your location, duties, import taxes, or carrier fees may be charged separately if they are not collected at checkout or clearly stated as included.

Can I change my shipping address?

Email support@illumira.shop as soon as possible with your order number and the correct address. We will try to update it, but changes cannot be guaranteed after dispatch.

What if my order arrives damaged or does not arrive?

Contact support@illumira.shop with your order number. For damage, please include photos of the item and packaging. We will review the issue and help with the next steps.

Are bulbs included with every lamp?

Bulb inclusion varies by product and variant. Please check the product description and the option you select before ordering. If anything is unclear, contact us and we will help you check.

How do I request a return or refund?

Please review our Return and Refund Policy for eligibility and instructions, then email support@illumira.shop with your order number so we can assist you.

How can I contact Illumira?

Email support@illumira.shop or call +1 (270) 904-2174.